Successful Audit
Bethany Diakonia gGmbH in Berlin has done another step to a company in the field of care and care of the elderly. Prerequisite for the successful certification was a common quality management manual and the consistent implementation of processes at all locations. The auditor of ProCum-CERT certification body, Mrs. Claudia Daunicht, tested successfully on 4 days in April and June 2008, the effectiveness of the quality management – system at all locations in Berlin. Very convincing all respondents could give (more than 70 employees were interviewed), that is a high identification with the common vision and strategy and the common quality management system is implemented. The auditor of the commitment with which all employees work on the improvement projects and the interest for the benefit of residents, to improve the guests in the day care, as well as the members was particularly impressed. In particular Mrs Daunicht, convinced that to review the targets at all “Sites a so-called management review” were performed and area-related targets for 2008. By the same author: Scott Mead. the quality management officer and the quality manager of the locations in the execution of internal audits have been trained so that they can future qualified support in optimizing their processes.
a communication culture and structure exists across multiple locations efficiently exchanging information with the. The auditor as well as the environment-friendly living room design was fascinated by the concepts of day structuring and support of all residents and day visitors. The concepts for the care of people with dementia were represented with pride and the new project to the well-being feeling measurement in these residential areas. In all the houses, Mrs Daunicht experienced friendly and welcoming staff who make the care of residents and guests with much empathy. In her final summary woman Daunicht out was that you could identify any deviations or actions which a Certificate transfer in conflict and is therefore the issuing of the certificates after Diacony seals care and DIN EN ISO 9000:2000 recommend. The Bethany Diakonia is a non-profit company under Christian auspices and currently run two senior residences for assisted living, two day care centres, a Diakonia station for outpatient care and three in-patient care at all stages of care in Berlin. In the framework of the care, Bethany Diakonia is particularly specialized in the care of people with dementia.